Telepoint, Inc. / Business / Phone Services

Business Phone Services

The selection of a business telephone system is a decision that directly affects the daily operations of your business.

To help you select the best hardware and software package for your business, Telepoint analyzes the call flow in and out of your business. We go to these lengths because we understand that a telephone system directly affects the customer experience your company image and the productivity of your staff.

Since 1987, Telepoint has been helping businesses leverage telecommunications technology to increase their profits and make their businesses more successful. Our proprietary process ensures businesses get the right system to meet objectives and solve communication problems. Additionally, Telepoint honed our installation and implementation process in order to minimize the business interruption and ready your staff to use the new system as quickly as possible.

VoIP

Voice over IP (VoIP)

Businesses have many questions about VoIP systems. What is it exactly? Is it better than traditional digital phone systems? What's the business case for implementing a VoIP system? All of these are legitimate and critical questions that any business should be asking. Telepoint can answer these questions, specifically as they pertain your business goals and needs. Our experienced staff will help you determine if this technology makes business sense for your business today and in the future.

There are three types of VoIP systems that Telepoint installs:

  • Full VoIP systems
  • Hybrid VoIP-enabled systems
  • Traditional digital systems that can be easily upgraded to full VoIP systems in the future
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Digital Systems

Digital Systems

A good digital telephone system often makes more business sense that the added expense and risk of adopting a full IP system. Telepoint has a full line of state-of-the-art digital systems that can be upgraded to IP technology later if desired. Our knowledgeable team will help you evaluate the pros and cons to determine the type of phone system that makes the most business sense. Whatever you choose, one thing is certain: The telephone system you choose should adapt to how your business to function, not the other way around. Telepoint will match your unique internal business processes and systems to the best system hardware and software package available for you.

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Voice Messaging

Voice Messaging

Voicemail is a necessary asset and function of today's successful businesses. It remains one of the most effective ways to communicate with colleagues and customers alike. Every business should have a reliable system at the center their telecommunications system.

Telepoint has been installing industry leading voice messaging systems since 1987. As a result, our systems are designed to provide an easy, intuitive user experience. Additionally, our systems are equipped with the latest unified messaging technology for users who want voicemail, email and faxing capabilities all combined into one simple interface.

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Softphones

Softphones

With Telepoint's computer softphone, businesses can have an executive business telephone—and a number of advanced features—right on the desktop of employees' computers.

This customizable desktop telephone gives employees the ability to:

  • Use a work telephone as they travel
  • Manage all communications with contact management and e-mail client software
  • Change functionality anytime with the simple click of a mouse
  • Eliminate the need for a standard desk telephone
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Desktop Dialing

Desktop Dialing

With desktop dialing, you have the convenience of dialing and receiving calls right from your PC or Mac—all with the simple click of a computer mouse. This innovative technology virtually eliminates dialing wrong numbers and makes it faster and easier to call business contacts and customers.

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Speech Recognition Call Routing

Speech Recognition Call Routing

Speech recognition technology has advanced significantly to become an asset to businesses. When a caller states the name or reason for calling, a speech recognition automated attendant routes callers quickly to the right source—all without human assistance.

Some of the benefits of speech recognition automated attendant include:

  • Multiple lines answered simultaneously, resulting in faster service and reduced hold time
  • 24/7 functionality, with automatic greeting changes by a customized schedule
  • Recognition of multiple languages
  • Timely response with first-ring pickup
  • Cost savings by eliminating the need for telephone staffing
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Wireless Services

Wireless Services

In-house wireless technology for telephone or computer access is now a very desirable option for businesses as employees have become more mobile throughout the work day—and cellular falls short.

Businesses need wireless phone systems that are fully integrated and functional with both the business system. Telepoint's wireless telephones are digital, encrypted and equipped with batteries that will last all day. Now, your staff can go to where they need to go with the customer live on the telephone with them. Think of the time that you will save and the improved service to your customers. The end result is less paging, fewer call backs and faster responses for customers.

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Mobile Message Synchronization

Mobile Message Synchronization

Does your mobile phone or smartphone fully synchronize with your work telephone? Can calls to your office be seamlessly routed to your mobile device? Would a singular portal for email, fax and voicemail make work easier to manage? With Telepoint's message synchronization products and presence management tools, we can make it all work together—just the way you want. You'll no longer have to manage multiple accounts and interfaces.

There are many benefits to message synchronization, including:

  • Automatic transfer of office calls to your mobile phone
  • Deletion of emails on all devices at once
  • Protection of your mobile phone number
  • Assurance you'll never miss an important call or message because you were not in the office
  • Improved productivity and response to customers
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Bill Cost Analysis

Bill Cost Analysis

One of the biggest areas that businesses waste money is on their telephone carrier service. Many just stay with the legacy local telephone company because it's seems like the easiest option. But that's usually the most expensive one as well.

Many businesses blindly pay the bill every month. When the contract comes up for renewal, they don't know where to look for options, or simply don't have the time to research it. After all, telephone bills have become overly complicated to read and understand.

Telepoint will analyze current carrier bills so we can explain to you—in plain language—what you have and what gaps you're experiencing. We'll recommend new alternative technologies, plans, bundles and carriers that could be a better option for you—and your bottom line. Telepoint has been working with the major carriers in Indiana and their offerings since 1987. We know what the best options are that are available to businesses. Take advantage of our extensive experience when the time comes for you to renew your plan.

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Small Business Systems

Small Business Systems

Have a small office with 3-4 outside lines and 5-6 people? Want leading edge technology but don't think you have the budget to support it? Telepoint has the answer for you. We have put together affordable small system packages that can grow with you. Best of all, they are available at only a fraction of the cost of large, full-featured systems.

Telepoint provides small businesses throughout Central Indiana with affordable, full-featured systems that are flexible and customizable for their needs. Our starter systems, as well as our extensive inventory of refurbished systems, can set you up with the right technology without the hefty price tag.

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Training

Training

Training is one of the key elements of successfully implementing new technology. When you purchase new technology from Telepoint, one of our training experts will conduct onsite classes at your company to ensure your staff understands how to use the new business tools that have been provided to them.

Telepoint also provides online video tutorials to our Platinum Partners so employees can get answers to their questions any time. This resource is especially helpful with new hires, freeing up key staff members from the time-consuming task of teaching new employees how to use your technology.

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Consulting

Consulting

What is the latest technology? Which systems and products are right for my business? Why are some prices cheaper than others? What are the differences and are they important? Trying to search the marketplace for new technology for your business on your own can be overwhelming and time-consuming. With so many options from many different suppliers, the process can be painful and frustrating. Telepoint can help you identify the technology and products you need—without the hassle and frustration. We'll help you examine the business case for making investments and changes so you ensure you have a customized strategy that addresses your company's goals and objectives.

When you consult with Telepoint, you receive more than 25 years of knowledge, expertise and experience in designing, installing and maintaining office computer and telecommunications technology. Our time-tested processes and products ensure the best return on investment, while maximizing flexibility and reliability. Let Telepoint help you identify business areas to improve customer service, increase the productivity and minimize the costs of ownership.

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Accessories

Accessories

Telepoint is also your one source for all of the accessories that you need to fully complete your system. We design, install and service telephone system accessories, including paging systems, headsets, wireless handsets, message on-hold systems, call recording, monitoring systems and call accounting systems.

Additionally, if you are looking for a specific type of product for your system, we can help you find the best one for your particular application.

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Service

Supporting our customers long after the sale

We remotely monitor the critical aspects of every phone system and computer's security and performance around the clock, allowing us to anticipate and correct many issues before they occur. With Telepoint, you have the peace of mind that we're as invested in your company as you are.

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Customer service and support

We're in your neighborhood. Based in Indianapolis, Indiana, we're locally owned and managed, giving our customers the benefit of working with people they can get to know personally.

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Company

Telepoint—serving the Central Indiana region for more than 25 years—provides phone system solutions and IT services to businesses. Just one call gets all of your IT and telecom needs met.
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Our Brands

Verdi
The Brookfield Group
Ideacom Midwest

Connect

Telepoint, Inc.
A company of The Brookfield Group 
12400 N. Meridian Street
Suite 180
Carmel, IN 46032
Phone 317.524.6000
Fax 317.524.6001